#1 Adopt Me Shop
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Help Center!
Find quick solutions to your queries from product details, to returns and exchanges.
Is NeonPets legit?
Yes! We've been running gaming stores for years and have served thousands of happy customers. Our priority is fast delivery, fair prices, and real human support whenever you need it.
How fast is delivery?
Our bots run 24/7, so 99% of orders are delivered within minutes. If anything goes wrong, our live chat support is always available to help.
How do I claim my order?
Receiving your items is quick and simple:
1. After completing your purchase, you'll be prompted to provide your in-game username.
2. You'll then need to add our delivery account to complete the trade.
3. Once added, join the bot and follow the instructions. Most orders are completed within minutes, and if you encounter any issues, our 24/7 live chat support is ready to help.
What's your delivery guarantee?
We stand behind every order. If your items aren't delivered within 48 hours, you get an automatic full refund - no questions asked. We don't leave orders stuck in limbo.
Why do you need my billing address?
We don't actually need it - but payment processors like Stripe and PayPal require it to verify you're the real cardholder. It's a standard fraud prevention measure used by every online store.